Shipping policy

Delivery of the order

The delivery times indicated by the seller are provided for information only. A delay in the delivery of the order can therefore in no case give rise to any compensation, termination of the contract, suspension of the customer's obligations or the payment of damages. Unless otherwise stipulated, the order is not delivered to the customer. only after full payment.

The transfer of risk takes place on departure from our premises and the goods travel at the risk of the buyer, whatever the conditions of transport or delivery. The seller will not be responsible for any loss or breakage during transport.

Any invoice unpaid on the due date will be increased automatically and without formal notice, by an interest of 12.5% ​​per year and a penalty clause of 10% of the unpaid amount with a minimum of €50.00. by invoice. The individual client - non-professional - may invoke the benefit of this clause for his benefit in the event of a proven and objectively proven breach by the company, within the framework of the reciprocity of obligations.

Any dispute relating to an invoice must be sent to us, imperatively in writing, within eight days of its dispatch. In the absence of dispute within the time limit, the invoice will be deemed accepted.

Customs duties and other taxes

Any customs duties, local taxes or import duties shall be the sole responsibility of the buyer, both in terms of declarations and payments to the relevant authorities/organizations.

Late payment

Any unpaid invoice on the due date will be increased by right and without formal notice, of an interest of 12,5% per year and a penalty clause of 10% of the unpaid amount with a minimum of 50,00 € per invoice. The private customer - non-professional - can invoke the benefit of the present clause to his advantage in case of proven and objectively proven breach of duty by the company, within the framework of the reciprocity of obligations.

Any dispute relating to an invoice must reach us, imperatively in writing, within eight days of its dispatch. In the absence of a dispute within the given time limit, the invoice will be deemed to have been accepted.

Availablity

The products offered for sale are only within the limits of available stocks. In the event of unavailability of one or more product(s) after payment of the order, the seller informs the customer as soon as possible and gives him the choice between a refund, a modification of his order or a postponed delivery. at the end of the stock shortage of the available product(s).

Receipt of the order and complaint

The customer is required to check the apparent good condition and the conformity of the products delivered to him with the products ordered. Any complaints must be made in writing within 8 days of delivery of the order or notification thereof at the pick-up point. Otherwise, they cannot be taken into account and the customer will be deemed to have definitively received the order. In this case, no refund or exchange will be possible.

If a complaint proves to be justified, the seller will have the choice between replacing or refunding the price of the products concerned.