Shipping & Delivery

• What shipping methods do you offer for luxury bags?

We work in partnership with DPD (Colissimo in France) to ensure secure and reliable shipping of our luxury bags

• Are luxury bags insured during transport?

Yes, the full amount of the bag is insured in the event of loss or breakage during transport. So you can buy with confidence.

• What are the delivery times for luxury bags?

Delivery times vary depending on your location, but in general you can expect to receive your luxury bag within 7 business days

• Can I track the shipment of my luxury bag?

Absolutely ! Once your bag is shipped, we will provide you with a tracking number so you can track the delivery status of your order online.

Policies and guarantees

• What should I do if my luxury bag is damaged upon receipt?

If your luxury bag is damaged upon receipt, please contact us immediately. We will ask you to provide us with photos of the damage so that we can resolve the situation as quickly as possible.

• Do you offer free returns for luxury bags?

Yes, we offer returns at the customer's expense (if the item has no defects, see general conditions) for luxury bags within 14 days of receipt of your order. Please see our returns policy for further details. However, return costs are the responsibility of the customer.

• How can I be sure that the luxury bag I buy is authentic?

We guarantee the authenticity of all the luxury bags we sell. We work directly with trusted suppliers and can provide certificates of authenticity upon request.

Payments

• Do you offer secure payment options for purchasing luxury bags?

Yes, we use secure payment systems to ensure the confidentiality of your personal information. You can choose from several payment options.

• Can I cancel my luxury bag order?

You can cancel your luxury bag order as long as it has not yet been shipped. Please contact us as soon as possible if you wish to cancel your order.

• What payment options are accepted for the purchase of a luxury bag?

We accept payments by credit card (Visa, MasterCard, American Express) as well as debit cards

• Can I have my luxury bag shipped to a different address than the billing address?

Yes, you can specify a different delivery address during the ordering process. Make sure you provide correct information for trouble-free delivery.

• Do you offer a guarantee on luxury bags?

Yes, we offer a 12 month warranty on all our luxury bags against manufacturing defects. Please see our warranty policy for further details.

• Do luxury bags come with their original box and accessories?

It depends, it's case by case. We do our best to find items most often in full set (original box / dustbag / authenticity card) unfortunately it happens that some are without these accessories or partially without. However, all our bags are issued with a Lola Collective certificate of authenticity following the authentication of each piece upon arrival.

• Do you offer promotions or discounts on luxury bags?

We occasionally offer promotions and discounts on select luxury bags. We invite you to subscribe to our newsletter to be informed of upcoming special offers.

• Can I reserve a luxury bag and pay for it later?

We can actually make reservations with a deposit of 5% of the amount of the bag and for a maximum of 14 days. If the final order has not been finalized within 14 days, the customer loses his deposit.
The luxury bags are available for purchase online and are sold on a first-come, first-served basis unless reserved. When making a reservation it will be marked as unavailable on the website. This request can be made via our networks or by email to info@lola-cares.com

• Do you offer repair services for damaged luxury bags?

We do not offer in-house repair services, but we can recommend craftsmen who specialize in repairing luxury bags. Please contact us for additional information.

• Is it possible to return a luxury bag purchased on sale or on promotion?

Luxury bags purchased on sale or on promotion are subject to our standard return policy. Please see our returns policy for specific details.

• Are there several available for each luxury bag you offer?

No, each luxury bag we offer is unique and there is only one available.

• How do I know if the luxury bag I want to buy is still available?

To check the availability of a specific luxury bag, please visit the corresponding product page. If the bag is still available, you can add it to your cart and proceed with the purchase.

• Will out of stock luxury bags be restocked?

Since each luxury bag is unique, out of stock styles will not be restocked. We encourage you to regularly consult our site to discover new models available.

• How can I be informed when new luxury bags arrive on your site?

We invite you to subscribe to our newsletter to receive notifications about new arrivals, exclusive collections and special offers.

• Can I pre-order a luxury bag that is not yet available?

Yes, do not hesitate to contact us by email or message for this type of request.

• What should I do if the luxury bag I want to buy is already sold?

If the luxury bag you want is already sold, we encourage you to browse our selection to find other unique designs that you might like.

• Can I request notification if a specific luxury bag model becomes available in the future?

We do not offer a specific notification service for luxury bags. However, we recommend that you regularly check our site to discover new arrivals and unique models.

• Are more than one limited edition luxury bag available?

Even for limited edition luxury bags, there is only one available. Each bag is designed to be unique and exclusive.

• Do you offer alternatives or recommendations if the luxury bag I want to purchase is no longer available?

Yes, if the luxury bag you are looking for is no longer available, we would be happy to help you find an alternative or recommend other similar designs that might suit your tastes.